FAQs

How long do orders take?

1

Any and all products have a 14-21 day processing time in order to provide the highest-quality product for you. We do try our best to make sure we can get orders out sooner.

My order said it shipped or delivered, but it hasen’t arrived?

2

Sometimes our shipping service marks packages as delivered early, up to three to five days, before the package reaches you. This could be because the package moved through customs and is transferred to a local postal service, a manual mistake, or more. We ask that you are patient with your postal service and give them a day or two to deliver, as this has happened with nearly all packages we have been contacted about as being prematurely marked as delivered.

If the package still does not deliver, please contact USPS to see if they can find your package via the tracking number. Otherwise, Haus of Galax will send a replacement product if we are contacted about the missing product within 30 days of shipping or if USPS is unable to find it.

I received the wrong order, what do I do?

3

Please contact us at hausofgalax@gmail.com with your order number, pictures of your order, and we will work with you to find a solution and/or send a replacement.

I put in the wrong address for my package?

4

Please email us as soon as possible so we can do our best to internally change your address. We can not take any responsibility for packages sent to wrong addresses if we did not receive an email, if the address was changed (moving) between purchase and shipping, or if our shipping system did not internally change the email despite our best efforts. 

Policy and disclaimers

Allergen information is provided on each product listing as well as limited ingredients list on the product itself. For extra information on allergens, please email hausofgalax@gmail.com or send an email through our contact page.

Product Disclaimers & Allergen Information

Legal Disclaimers

HAUS OF GALAX PRODUCTS, LOGO, AND ALL LABEL DESIGNS ARE TRADEMARK AND COPYRIGHT OF GABRIEL LOPEZ OF HAUS OF GALAX®

All Haus of Galax spelled oils are made with natural materia such as dried and fresh herbs and fruits, and do not contain artificial dyes or fragrances.

Haus of Galax products are not meant to cure or treat ailments, injuries, or illnesses. We always recommend you patch test your oils prior to use and contact Haus of Galax about allergen questions. It is the customer’s responsibility to reach out to Haus of Galax regarding all personal allergens before purchasing if it is not specified on the bottle or listing.

Shelf life is 6-8 months. Do not consume.

Allergen info

Haus of Galax products are made in a pet friendly home.

We can not prevent cross contamination with the following items: nuts, tree nuts, eggs, animal fur, and sesame. While our products may not contain these items, we create and bottle our products in areas that have been exposed to these items. Please contact us for the exact allergen information prior to purchasing if you have concerns.

Divination Services and Consultations

All readings provided on this website and elsewhere by Haus of Galax or Gabriel Varzalyi-Lopez are not to take the replacement of mental health services, medical advice, or other consultations with a licensed professional in the area you are seeking advice on. 

Please follow all instructions and questions when scheduling your reading. Furthermore, please note we do not offer refunds to no-shows.

By purchasing a reading from Haus of Galax you acknowledge that all spiritual services, including readings, are presented as entertainment only. Haus of Galax does not promise effectiveness, outcome, success rate, or accuracy, and by purchasing you are releasing liability from all things that may or may not happen.

REFUND & REPLACEMENT POLICY 

Please notify us if via email if an oil or product is damaged, spilled, or broken in transit and we will send a replacement if it fits the following criteria:

a. Product was broken/damaged in transit due to our packaging, such as a broken cap, a spill, or a shattered jar. Pictures must be sent in email requesting refund or replacement. We will not send a refund or replacement without this.

b. Product that was ordered is missing from order due to wrong fulfillment or you received the wrong item, such as a Gris-Gris or oil.

c. Items were sent to the wrong address & Haus of Galax was alerted of the address change within 5 days of purchase date.

Please include a picture of the damage & the order number when emailing. We can not replace vintage items such as veils, as they are one of a kind. If you are interested in a refund, we offer the following policy for non-replaceable items:

a. Product was broken/damaged in transit due to our packaging, such as a spill, a stain, or a rip. Any damage that occurred in transit other than a spill, stain, or rip that is not due to the product's packaging, but mishandling of the item by the postal service are not considered in this policy.

b. Items were sent to the wrong address, Haus of Galaxwas alerted of the address change within 5 days of purchase date. 

All other refunds are on a case-by-case basis and must be requested within 15 business days of receiving the order. All other refunds past this time will be rejected due to the nature of the items in our store. 

Our no refund policy also applies to if a package is missing or lost due to customs, USPS, or in transit for reasons outside of our control such as wrong address provided or wrong name provided by the customer without notification of change. We ask that you open a claim or contact us to open a claim. In some cases, we do offer replacements for missing/lost packages if the claim can not be filed, returns no results, and if the items are replaceable. Please understand we are a small business. Lost and missing packages happen, and we do our best with the information provided to aid the situation, but we are unable to refund due to issues outside of our control, including customs and the post office.